Shipping policy
Last Updated: October 2026
At ZEVORIAH, we want you to enjoy a smooth and transparent shopping experience. Please review our shipping policy below for information about order processing, delivery estimates, tracking, and shipping-related questions.
1. Order Processing Time
Orders are generally processed within 1–3 business days after they are placed.
Order processing includes preparing your order for shipment. Processing time is separate from shipping time.
Please note that business days do not include weekends or public holidays. Processing may take longer during busy periods or if additional order verification is required.
2. Estimated Shipping Time
Our estimated shipping time is 7–15 business days after your order has been shipped.
Actual delivery times may vary depending on your destination, carrier operations, customs procedures, weather conditions, and other circumstances beyond our control.
The total time from placing your order to receiving it generally includes both order processing time and shipping time. Delivery estimates are not guaranteed arrival dates.
3. Shipping Rates
Available shipping methods and applicable shipping charges will be displayed at checkout before you complete your purchase.
Shipping costs may vary depending on your delivery destination, order details, and the available shipping options.
Please review the shipping charges and delivery information displayed at checkout before placing your order.
4. Shipping Destinations
Shipping availability depends on the destination and the shipping options supported by our store.
Please enter your shipping address at checkout to confirm whether delivery is available to your location. If your destination is not available, you may contact us for assistance.
5. Order Tracking
When tracking information is available, we will provide it through your shipping confirmation or order updates.
Please allow some time for the carrier to register your shipment and update the tracking information.
You can use the tracking details provided to check the latest available delivery updates.
6. Customs Duties and Import Taxes
International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.
Whether these charges apply depends on local regulations and the details of your shipment. Please check your country's import requirements before placing an order.
Any applicable charges and the party responsible for paying them will be determined by the shipping arrangement and applicable requirements. Please review any relevant information provided at checkout.
7. Shipping Delays
Although we aim to process and ship orders within the stated timeframes, delays may occur due to circumstances such as:
Customs inspections or clearance procedures
Carrier service interruptions
Severe weather or other unexpected events
Incorrect or incomplete shipping information
Peak shopping periods or public holidays
If your order takes longer than expected, please check your tracking information first. If you need further assistance, contact us with your order number.
8. Incorrect Shipping Addresses
Please carefully review your shipping address before completing your purchase.
If you notice an error after placing your order, contact us as soon as possible. We will check whether the address can be updated before the order is processed or shipped.
Once an order has been shipped, we may be unable to change its delivery address. ZEVORIAH cannot guarantee delivery or recovery of a package sent to an incorrect address provided at checkout.
9. Lost, Missing, or Damaged Packages
If your tracking information indicates that your package has been delivered but you cannot locate it, please check your delivery area and contact the carrier if appropriate.
If your package appears lost, has been significantly delayed, or arrives damaged, please contact us with your order number and any relevant tracking information. For damaged items, please include clear photos of the item and its packaging.
We will review the information and help determine the appropriate next steps in accordance with our applicable policies and legal obligations.
10. Returns and Refunds
If you wish to return an item, please review our Return & Refund Policy for eligibility requirements and instructions.
We offer a 30-day return window. Please contact us within 30 days of receiving your order to request a return. Return eligibility, procedures, and any applicable shipping costs are subject to our Return & Refund Policy.
11. Contact Us
If you have any questions about shipping, delivery, or an existing order, please contact our customer support team.
Email: support@zevoriah.com
For order-related inquiries, please include your order number to help us assist you more efficiently.
Thank you for choosing ZEVORIAH.
ZEVORIAH — Wear What Matters. Choose What Speaks to You.