Frequently Asked Questions

Welcome to ZEVORIAH. We create gemstone jewelry inspired by natural beauty, meaningful symbolism, and personal style. Below, you'll find helpful information about our materials, orders, shipping, returns, and jewelry care.

Products & Materials

1. Are your gemstones natural?

Yes. Our gemstone materials are confirmed by our suppliers as natural gemstones. Please refer to each product description for the specific materials used in that design.

Natural gemstones may feature variations in color, pattern, inclusions, and texture. These natural characteristics are part of what makes each stone unique.

2. Will my jewelry look exactly like the photos?

Slight variations may occur. Natural gemstones can differ from one another in color, pattern, clarity, and texture, so the piece you receive may not be identical to the product photos. These variations are a natural part of gemstone jewelry.

3. What do the gemstones symbolize?

Gemstones have long been associated with different meanings and traditions. For example, amethyst is often associated with calm and clarity, while tiger’s eye is commonly linked with courage and confidence.

We share these traditional meanings to help you choose jewelry that feels personal to you. They are symbolic associations, not promises of specific outcomes or medical benefits.

4. How do I choose the right bracelet size?

Please check the size information on the individual product page before ordering. For a more comfortable fit, measure your wrist with a flexible measuring tape and consider whether you prefer a snug or relaxed fit.

If you have questions about a particular bracelet's sizing, please contact us before placing your order.

Orders & Payments

5. How do I place an order?

Choose your favorite design, select any available options, and add the item to your cart. Follow the checkout instructions to enter your shipping details and complete your purchase.

6. What payment methods do you accept?

Available payment methods will be displayed at checkout. Please review the options available for your order before completing your purchase.

7. How long does order processing take?

Orders generally require 1–3 business days to process before shipment. Processing time is separate from shipping time.

During busy periods or when an unexpected issue arises, processing may take longer. Please allow for this when planning your purchase.

8. Can I change or cancel my order?

If you need to change or cancel an order, please contact us as soon as possible and include your order number. We will check whether the requested change is possible.

Once an order has been processed or shipped, changes or cancellations may no longer be possible.

9. I haven't received my order confirmation. What should I do?

Check your inbox and spam or junk folders first. If you still cannot find your confirmation, please contact us with the email address used at checkout so we can help you check your order.

Shipping & Delivery

10. Where do you ship?

Available shipping destinations and delivery options are shown during checkout. If your destination is not available, please contact us to ask about shipping options.

11. How long does shipping take?

Our estimated shipping time is 7–15 business days. Actual delivery times may vary depending on the destination, carrier operations, customs processing, and other factors outside our control.

Please note that order processing time is separate from shipping time. Orders generally require 1–3 business days to process before shipment.

12. Will I receive a tracking number?

When tracking information is available, it will be provided through your shipping confirmation or order updates.

Please allow time for the carrier to register the shipment and update its tracking information.

13. Could my order be delayed by customs?

International shipments may be subject to customs inspections or other import procedures. These processes can affect delivery times.

14. What should I do if my package is delayed or appears lost?

First, review the latest tracking information. If your package appears unusually delayed or the tracking status has not changed for an extended period, please contact us with your order number and tracking details. We will help you review the situation.

Returns & Refunds

15. What is your return policy?

We offer a 30-day return window. Please contact us within 30 days of receiving your order to request a return and receive instructions.

Returned items must meet the eligibility requirements in our Return & Refund Policy. Please review that policy for the applicable conditions and return procedure before sending an item back.

16. How do I request a return?

Please contact us with your order number and the item you wish to return. We will provide the next steps in accordance with our Return & Refund Policy.

Please do not send an item back before contacting us for return instructions.

17. What if my item arrives damaged or incorrect?

If your order arrives damaged or you receive the wrong item, please contact us with your order number and clear photos showing the item and its packaging. We will review the issue and advise you on the next steps.

18. When will I receive my refund?

Refunds are handled in accordance with our Return & Refund Policy. After a refund is approved and processed, the time it takes to appear in your account may depend on your payment provider or financial institution.

Jewelry Care

19. How should I care for my gemstone jewelry?

To help keep your jewelry in good condition:

Avoid direct contact with perfume, cosmetics, cleaning products, and harsh chemicals.

Remove your jewelry before swimming, showering, exercising, or doing household chores.

Store each piece separately in a dry place to help prevent scratches and tangling.

Clean gently with a soft, dry cloth.

Avoid prolonged exposure to heat or direct sunlight when appropriate for the materials.

Please follow any additional care instructions provided on the relevant product page.

20. Can I wear my jewelry every day?

Many designs can be styled for everyday wear, but durability depends on the gemstones, metal components, stringing materials, and overall construction. Handle your jewelry gently and remove it before activities that may cause impact, stretching, or exposure to water and chemicals.

21. Will my gemstones change in appearance over time?

Some materials may change in appearance with prolonged exposure to sunlight, moisture, chemicals, or everyday wear. Proper care and storage can help preserve your jewelry's appearance.

Contact Us

22. How can I get help with my order?

If you have questions about a product, order, shipment, or return, please visit our Contact Us page and include your order number when applicable.

We're here to help make your shopping experience with ZEVORIAH as clear and enjoyable as possible.

ZEVORIAH — Wear What Matters. Choose What Speaks to You.