Returns & Refunds

Last Updated: October 2026

At ZEVORIAH, we want you to feel confident when shopping with us. If you have a concern about your purchase, please review our Returns & Refunds Policy below for information about return requests, refunds, and damaged or incorrect items.

1. 30-Day Return Window

We offer a 30-day return window. You must contact us within 30 days of receiving your order to request a return.

To get started, please email our customer support team with your order number and the item you wish to return. We will review your request and provide instructions for the next steps.

Return eligibility is subject to the conditions in this policy and any applicable consumer protection laws.

2. How to Request a Return

To request a return, please follow these steps:

1.Email us at support@zevoriah.com within 30 days of receiving your order.

2.Include your order number and the item you would like to return.

3.Briefly explain the reason for your return.

4.Wait for our response and return instructions before sending the item back.

Please do not send items to an address without receiving return instructions from our team.

3. Return Eligibility

Before returning an item, please contact us so we can confirm whether your request is eligible and explain any applicable requirements.

Some items may be subject to specific return conditions. Any applicable restrictions will be communicated in accordance with our store policies and relevant consumer protection laws.

Nothing in this policy limits any mandatory rights you may have under applicable law.

4. Return Shipping Costs

Return shipping costs depend on the reason for the return and the applicable return arrangements.

Please contact us before shipping an item back so we can explain the return procedure and any applicable shipping costs.

If your item arrives damaged or you receive an incorrect item, please contact us with supporting photos so we can review the issue and advise you on the appropriate next steps.

5. Damaged, Defective, or Incorrect Items

We want you to receive the item you ordered in the expected condition. If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.

Please provide:

Your order number

A description of the issue

Clear photos of the item and its packaging, where applicable

Our team will review your request and work with you to determine an appropriate resolution in accordance with applicable law and our store policies.

6. Refunds

Once your return has been received and reviewed, we will notify you of the outcome.

If your refund is approved, it will be processed to your original payment method unless otherwise agreed or required by applicable law.

The time it takes for the refund to appear in your account may vary depending on your payment provider or financial institution.

Any applicable deductions, including return shipping costs, will be handled in accordance with the return arrangements communicated to you and applicable law.

7. Exchanges

If you would like a different item, please contact us to discuss the available options.

Exchanges are subject to product availability and confirmation by our customer support team. If an exchange cannot be arranged, we can explain the applicable return options.

8. Order Cancellations

If you need to cancel an order, please contact us as soon as possible and include your order number.

We will check whether the order can still be cancelled before it is processed or shipped. Once an order has been processed or shipped, cancellation may no longer be possible.

Any cancellation and refund will be handled in accordance with our store policies and applicable law.

9. International Returns

For international orders, return procedures and shipping arrangements may vary depending on the destination country.

Customers should contact us before sending an international return to confirm the correct procedure. Any applicable customs requirements, return shipping charges, and other costs will be handled in accordance with the relevant arrangements and applicable law.

Customers in certain countries or regions may have additional statutory rights, which are not excluded by this policy.

10. Contact Us

If you have questions about returns, refunds, exchanges, or an existing order, please contact our customer support team.

Email: support@zevoriah.com

Please include your order number whenever possible so we can assist you more efficiently.

Thank you for choosing ZEVORIAH. We appreciate your trust and support.

ZEVORIAH — Wear What Matters. Choose What Speaks to You.